OVERVIEW:
The Receptionist/Greeter is responsible for greeting customers as they enter the dealership and directing them to the appropriate sales staff or other department.
KEY TASKS:
• Answer all incoming calls and forward them to the appropriate party • Meet and greet customers • Have new customers complete a customer information card • Project a professional and service-oriented image to all customers • Assist Sales Coordinator/Office Manager with all files, paperwork, Getaways!, and clerical support • Provide support to the all departments as needed, including typing of correspondence, travel planning, general office duties, and appointment setting • Input information into customer databases • Attend and assist with the preparation of boat shows and other off-site promotional events • Process all outgoing mail and sort and distribute incoming mail
ACTIVELY PARTICIPATE IN BOAT SHOWS AND OTHER OFF-SITE PROMOTIONS:
• Assist with the scheduling of guests for Getaways! trips
KEY RESULT AREAS:
Internal/external customer enthusiasm Professional telephone and face-to-face contact with all customers and team members Maintaining a positive image of MarineMax Accurate and timely completion of all paperwork Successful boat shows, Getaways! trips, and other off-site promotional events Accurate database management Timely and accurate completion of all administrative tasks
IMPORTANT NOTICE:
MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.