The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.
Duties and Responsibilities
Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
Check insurance and verifies eligibility information.
Collect payments from patients in accordance with AACIs policies of handling cash.
Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
Provides administrative support to the Dental Program Manager.
Provides information regarding Covered California outreach and enrollment.
Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
Complete other duties and related projects as assigned.
Education & Experience
High school diploma, GED or equivalent required.
Minimum of one year of experience in a healthcare environment or knowledge of community primary care, dental or mental health outpatient operations preferred.
Knowledge, Skills and Abilities
Customer service experience and ability to provide a high level of customer assistance.
Computer skills including proficiency in data entry, internet use and Microsoft office applications.
Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
Verbal and written fluency in English required; Bilingual skills in a second language (Spanish, Mandarin, Cantonese, Vietnamese) desired but not required.
Ability to maintain confidentiality and privacy of information.
Ability to adjust to change and ask clarifying questions when necessary.
Competencies
Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.