Receptionist I 40 hour

Job Description:

Warmly greets all guests, residents and colleagues entering and leaving the building.
Efficiently answers all in-coming calls to Center Communities of Brookline.
Takes telephone messages for the staff, and forwards calls to staff members or to the voicemail system, as needed.
Supports the needs of residents, and refers them to the appropriate services in the community as appropriate.
Graciously receives complaints and concerns. Acts to correct issues by making requests of others.
Follows through on all requests to ensure that they are completed in a timely manner.
Handles maintenance work order request calls and creates the work order in Yardi Voyager.
Distributes work orders requests to the maintenance department.
Closes out completed work orders in Yardi Voyager.
Schedules pest control appointments, when needed.
Conducts special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.
Assists in the sorting and distribution of mail.
Signs residents up for bus trips, when needed.
Sends out the daily overnight call list from the answering service.
Issues overnight parking passes.
Accepts key requests from residents.
Creates key fobs upon move in, and when additional fobs are requested by residents.
Updates resident names in the intercom system.
Distributes information from the office to residents via individual cubbies.
Maintains a professional approach to all issues at all times.
Keeps a clean and neat work area.
Follows the rules as set by the CCB Employee Handbook.
Performs other related duties as required or directed.