Receptionist / Information and Records Clerk

Job Title: Receptionist, Information and Records Clerk 

Position Summary

Dhaka Technologies Limited Company (DTLC) is hiring a Family Safety Receptionist (Information and Records Clerk) on behalf of the Florida Department of Children and Families (DCF) in Inverness. The receptionist works in the Service Center assisting customers and provides administrative support to Child Protection and Children's Legal Services, including answering inquiries and questions and handling customer complaints. The role refers calls and in-person inquiries to the proper person, office, or resource, resolves complaints, and completes follow-up on customer inquiries as necessary.

Key Responsibilities

Front Desk and Customer Service

• Answer incoming calls and respond to inquiries and questions.
  
• Answer the door and assist clients and families who come to the office.
  
• Refer calls and in-person inquiries to the proper person, office, or resource.
  
• Handle and resolve customer complaints, and complete follow-up on customer inquiries as necessary.
  
• Assist with employee interviews.
  

Records and Administrative Support

• Prepare closure letters.
  
• File case records.
  
• Complete forms using the shared drive.
  
• Keep the Blue Book stocked.
  

Mail, Supplies, and Office Upkeep

• Process outgoing and incoming mail delivery using the postage machine.
  
• Accept supply deliveries and put them away in the supply room.
  
• Deliver faxes and replenish copier paper at the end of each day.
  
• Empty recycle boxes at the end of the day on Tuesdays and Fridays.
  
• Tidy the play room after it is used.
  

Required Skills and Experience

• Ability to speak and understand English
  
• Ability to use office equipment, including a postage machine, copier, and fax machine
  
• 2+ years of strong job tenure in a professional office environment
  
• 1+ year of customer-facing customer service experience in a professional environment
  

Desired Qualifications

• Professional appearance and a courteous manner with customers (highly desired)
  
• Experience with mail room processes and machines (highly desired)
  
• Experience assisting with employee interviews (highly desired)
  
• Experience with supply management (highly desired)
  
• Experience using a shared drive (desired)
  

Work Requirements

• This is an onsite position at the DCF office in Inverness, FL 34452.
  
• This contract is open to W2 or 1099 candidates only. Corp-to-Corp (C2C) candidates will not be considered.
  
• The final interview will be conducted in person.
  

How to Apply

Qualified candidates should email their resume to talent@dhakatech.us with "Receptionist Information and Records Clerk (812251)" in the subject line.