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Department of Health and Human Services (DHHS)
Customer Representative Associate II
Opening Date: July 31, 2026
Closing Date: August 13, 2026
Job Class Code: 6598
Grade: 13 (Administrative Services)
Salary: $17.30 - $24.91 per hour
Position Number: 02022-5431
Location: This recruitment is being conducted for a vacancy located in Lewiston.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
Core Responsibilities:
This position will provide supportive services by performing reception and administrative tasks within the DHHS Lewiston District Office. Responsibilities include, but are not limited to:
• Greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services;
• Receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log;
• Troubleshooting equipment and advising others requesting technical assistance;
• Scheduling conference rooms and interview rooms;
• Issuing and tracking visitor access badges;
• Processing outgoing and incoming mail;
• Inventorying and restocking office supplies and equipment;
• Training employees providing coverage for the reception area;
• Other tasks, as assigned, that fall within the classification.
Minimum Qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
The background of well-qualified candidate will demonstrate experience in the following areas:
1. Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.).
2. Prior experience performing a broad range of administrative duties.
3. Prior experience working with customer service which involves direct face-to-face contact with clients.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health through the Maine Center for Disease Control and Prevention, operates two state psychiatric hospitals, and provides oversight to health care providers through the licensing division. DHHS is the largest executive branch department in Maine, employing over 3,000 people across the state.
District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facilities operations, performs diverse administrative functions and provides clerical support services to the Department.
Application Information:
For questions about this position, please contact Ian Bullock, Office Manager at 207-795-4433, or by email Ian.Bullock@Maine.gov
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I