Receptionist

Position Purpose: Under the direction of the Program Administrator, the Front Desk Receptionist manages the front lobby desk, serving as the welcoming face and first point of contact for JWCH- Board and Care Residential. This role includes screening and directing visitors, efficiently handling incoming phone calls, and monitoring both interior and exterior program areas.

Principal Responsibilities:

• Greet and engage visitors warmly and professionally, exemplifying the welcoming face of Crocker RCFE site.
• Guide and direct individuals entering the front reception lobby to their intended destinations.
• Enforce boundaries, ensuring appropriate behavior and access while maintaining a consistently friendly demeanor.
• Observe and assess behavior in the front reception area, promptly reporting any suspicious or inappropriate conduct to CTS/Crisis Prevention Team.
• Handle incoming calls with a positive and respectful manner that reflects positively on the program.
• Accurately record messages and disseminate important general information to inquiries.
• Log building status updates, promptly communicating with designated personnel including DHS facilities contact and Program Administrator
• Regularly conduct hallway and exterior building checks.
• Share patient information exclusively with authorized personnel directly involved in patient care.
• Safeguard all documents containing patient identifiers with utmost confidentiality.
• Proactively identify potential safety concerns and promptly report them to your supervisor.
• Engage in assigned staff, quality improvement, and in-service training meetings as required.
• Contribute to safety programs, potentially serving on emergency response teams.
• Demonstrate courtesy, compassion, and mutual respect in all interactions.
• Checks in residents in Electronic Medical Record, runs eligibility and uploads into EMR.
• Assists participants with intake packet, patient responsibility form, and sliding fee scale documents as applicable.
• Participate in JWCH's customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform additional administrative tasks as delegated.

Requirements:

• Possession of a high school diploma or GED.
• A minimum of 2 years' prior experience in roles involving reception or visitor monitoring within public settings.
• Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
• Proficiency in word processing (specifically Microsoft Word) and spreadsheet applications.
• Possess a valid CA Driver's License, maintain a clean driving record, and be able to travel to different sites.
• Demonstrating clear and articulate verbal communication skills.

Disclaimer: Salary offered will be based on the candidate's relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies.

• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.