Receptionist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and highly organized Receptionist to serve as the welcoming face and voice of our client's office. In this pivotal role, you will help ensure the smooth operation of the office by managing front desk responsibilities, supporting administrative functions, and maintaining strict client confidentiality. If you thrive in a professional business environment, possess strong technical skills, and can deliver elevated, concierge-style customer service, we invite you to join our dynamic team.

Responsibilities

General Duties

• Monitor and assist clients by understanding their inquiries and requests, providing accurate information about facilities and services, and delivering prompt assistance.
• Provide hospitality support for office pantries, conference rooms, and common areas, ensuring spaces are clean, organized, and properly stocked.
• Assist with catering orders and support food and beverage setup for meetings, events, and client gatherings.
• Perform basic mathematical calculations using a calculator or computer to accurately determine production and labor time associated with copy, print, scan, and other production requests.
• Follow established guidelines and procedures for receiving, documenting, organizing, and distributing client packages, including parcel deliveries and messenger services.
• Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout each shift.
• Answer telephone inquiries, load and unload parcels, deliver packages, provide copying and faxing services, and assist with guest requests.
• Safely transport packages, supplies, and materials throughout the office using a standard wheeled cart.
• Due to the cyclical nature of the business, team members may be required to work varying schedules to meet operational needs.
• Perform other duties as assigned.

Reception Duties

• Work closely with the client's staff to ensure seamless day-to-day operations as the first point of contact for visitors.
• Answer incoming telephone calls and direct them to the appropriate individual or department.
• Take accurate and complete messages for employees who are unavailable.
• Greet and announce visitors in a friendly and professional manner.
• Maintain the cleanliness and organization of the reception desk and front office areas while supporting administrative duties as assigned by the Site Manager.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of professional work experience.
• Previous experience in a customer service, hospitality, or client-facing role preferred.
• Willingness and ability to learn new skills.

Job Requirements

• Professional, personable, articulate, and knowledgeable demeanor with the ability to represent the organization positively.
• Ability to learn new skills quickly.
• Flexibility and ability to manage multiple priorities simultaneously.
• Strong attention to detail.
• Ability to exercise patience, tact, and diplomacy when handling complaints or challenging situations.
• Ability to lift and move up to 40 pounds.
• Ability to grasp, lift, and transport packages, supplies, and materials using a standard wheeled cart with a load capacity of up to 75 pounds.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent organizational and time management skills.
• Strong initiative and ability to work independently with minimal supervision.

Compensation and Benefits

The compensation range for this role is $20.00 to $24.00 per hour and may include eligibility for an annual bonus. Actual compensation within this range will be determined based on the candidate's location, skills, experience, and qualifications.

Eligible employees have access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.