Receptionist - Main Facility

Front Desk- Receptionist
Asheville JCC
236 Charlotte St., Asheville, NC 28801

Department: Jewish Engagement
Reports To: Jewish Engagement Director
Classification: Part-time or Full-time options, Hourly / Non-Exempt
Pay Rate: $16.00/hour

 

Position Summary
The Front Desk position is the welcoming face of the Asheville JCC and often the first point of contact for members, guests, prospective members, and community members. We are seeking a friendly, dependable, attentive, and proactive individual who enjoys helping others and creating a positive experience for everyone who enters our building. The ideal candidate provides excellent customer service, exercises good judgement, communicates effectively, and remains engaged and productive throughout the workday. This position combines front desk operations, member and guest support, safety & security expectations, and administrative responsibilities.

Primary Responsibilities
Member & Guest Experience
Greet and acknowledge members, guests, and visitors warmly and promptly. 
Answer questions and connect individuals with the appropriate programs, services, and staff.
Provide information about JCC programs, services, events, and Jewish Asheville resources.

Respond to questions and concerns with patience, professionalism, and follow-through.

 

Front Desk Operations
Answer incoming calls promptly and professionally and route messages appropriately.
Monitor the front entrance and follow all JCC security, visitor, and sign-in procedures.
Process payments for point-of-sale items.
Sort and distribute incoming mail.
Maintain accurate records and complete routine administrative tasks.
Take leadership of one special project, such as Challah Club, Shuk/Gift Shop, Welcome Shabbat cards, etc. 

 

Reception Area & Building Presence
Keep the front desk and lobby clean, organized, welcoming, and professional.
Keep informational materials and bulletin boards current and remove outdated materials.
Monitor the reception area and take initiative to address routine needs as they arise. 
Required Skills & Qualifications
Excellent customer service and communication skills.
Warm, friendly, and professional demeanor.
Dependable, punctual, organized, and attentive to detail.
Ability to multitask, prioritize responsibilities, and work independently.
Strong problem-solving skills and follow-through.
Ability to handle confidential information and financial transactions responsibly.
Ability to learn and use the JCC's membership database and other technology.
Previous experience in customer service, hospitality, reception, administration, or a nonprofit setting preferred. 
Knowledge of, or interest in Jewish culture, values, and traditions is a plus, but not required. 
High school diploma or equivalent preferred.
Ability to lift up to 40 pounds.

 

Benefits
Full-time employees enjoy an extensive benefits package, including:
27+ days of paid holidays and PTO
10+ paid holidays
Paid vacation and sick time
Paid bereavement and weather/emergency closures
Employer-paid vision, life, and short- and long-term disability insurance after 90 days
Optional dental and additional life insurance
401(k) after one year
Free early childhood/youth programming for the first child and 50% off for subsequent children
Aquatics membership and "Learn to Swim" lessons for employee and household
Employee Assistance Plan
Professional development and tuition reimbursement
Complimentary use of select JCC meeting spaces

 

About the Asheville JCC
The Asheville JCC has been a home for Jewish life in Western North Carolina since 1940. We strengthen Jewish identity, celebrate Jewish culture, and build community through programs and services for people from all backgrounds and at every stage of life.
Every person who walks through our doors should feel welcomed, valued, and that they belong.