Receptionist – Lucky’s Bed & Biscuit

Location: Manahawkin, NJ
Job Type: Full-time / Part-time

About the Role

Lucky’s Bed & Biscuit is looking for a friendly, organized, and professional Receptionist to be the first point of contact for our guests and their owners. This role is essential to creating a welcoming environment while keeping front-desk operations running smoothly.

If you love working with people and dogs, thrive in a fast-paced setting, and enjoy staying organized, we’d love to meet you!

What You’ll Do

Front Desk & Customer Service

• Greet guests and pet owners warmly, both in person and over the phone
• Answer calls, respond to emails, and assist with inquiries and appointment requests
• Provide a positive, informative, and supportive experience for every customer

Check-In, Check-Out & Records

• Check guests in and out accurately
• Ensure all forms, waivers, vaccinations, and payments are completed and recorded
• Maintain detailed and accurate records (reservations, feeding instructions, medications, special notes)

Scheduling & Communication

• Coordinate daycare, boarding, grooming, and training appointments
• Communicate clearly with Animal Care Attendants, Groomers, Shift Leads, and Management
• Share important updates and guest care instructions with staff and pet owners

Operations & Organization

• Process payments and retail sales using the POS system
• Keep the front desk, lobby, and office areas clean and organized
• Monitor inventory of front desk supplies and retail items
• Assist with administrative tasks and daily operations as needed

Customer Support

• Address questions and concerns with professionalism
• Escalate issues to management when appropriate

What We’re Looking For

• Strong customer service and communication skills
• Ability to stay calm and organized in a busy, fast-paced environment
• Comfortable interacting with dogs of all breeds, sizes, and personalities and most domestic animal species
• Detail-oriented with strong organizational skills
• Basic computer knowledge (scheduling systems, email, POS)
• Ability to multitask and manage time effectively
• Reliable, punctual, and team-oriented

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting up to 30 lbs

Qualifications

• Previous receptionist or customer service experience preferred
• Passion for animals—especially dogs—is a must
• Patience, compassion, and a positive attitude toward pets and their owners

Work Environment

This role is based indoors at the front desk. Expect a lively environment with:

• Noise from barking dogs
• Interaction with pets and owners throughout the day
• A fast-paced, energetic atmosphere

Reporting Structure

Reports to Shift Lead and/or Manager on Duty.

Compensation

Pay is based on experience, qualifications, and business needs.

Why Join Lucky’s?

At Lucky’s, you’re part of a team that truly cares about animals and their families. You’ll work in a fun, supportive, and rewarding environment where no two days are the same!