Receptionist - Mercedes-Benz Of Denver

Job Description

Summary

The Receptionist serves as the first point of contact for customers visiting or contacting the dealership. This role is responsible for creating a welcoming environment, managing incoming calls, directing guests appropriately, and providing administrative support to ensure a positive customer experience.

Responsibilities:

• Greet customers and visitors in a friendly, professional, and timely manner.
• Answer and direct incoming phone calls to the appropriate departments and team members.
• Assist with scheduling appointments and maintaining accurate customer records.
• Support dealership operations with clerical and administrative tasks as needed.
• Maintain a clean, organized, and professional reception area.
• Provide exceptional customer service while addressing basic inquiries and concerns.
• Collaborate with sales, service, and administrative teams to ensure a seamless customer experience.