Receptionist

Receptionist

Location: Onsite – Newport Beach, CA (5 days/week)
Schedule: Monday–Friday | 8:30 AM – 5:00 PM PST
Duration: 6 months (with potential to extend)
Pay Rate: $27/hr (W2)

Must-Haves:

• Minimum 2 years of customer-facing experience in an office setting (not call center)

• Proficient in Office 365: Teams, Word, Excel (basic), PowerPoint

• Professional demeanor and proactive communication (in-person & via Teams)

Dress Code: Business Casual:

✅ Acceptable: Collared shirts, slacks, blouses, dresses, mid-length skirts, closed-toe shoes
❌ Not Acceptable: Streetwear, jeans, sneakers, overly casual attire

Deal Breakers:

• No call center-only experience

• No remote or hybrid options

• Must have prior in-office professional experience

Role Summary:

As the Receptionist, you'll be the face of the office—greeting clients, agents, and field management while ensuring smooth day-to-day front desk operations. This role is ideal for someone polished, proactive, and service-oriented.

Primary Responsibilities:

• Greet and assist all visitors, clients, and agents professionally

• Answer and direct incoming calls and emails

• Book conference rooms and coordinate meeting logistics

• Provide general administrative support to the General Office

• Troubleshoot minor office issues (e.g., Wi-Fi, tech support coordination)

• Support internal events (room setup, printing, catering, guest access)

Qualifications:

• Associate's or Bachelor's degree preferred (or equivalent experience)

• 2–3 years of administrative/customer service experience in an office setting

• Excellent communication, organizational, and multitasking skills

• Comfortable working independently while staying connected to leadership via Teams

Training & Onboarding:

• On-the-job training provided

• Systems and tools will be taught (including NYL-specific platforms)

• Ongoing coaching and feedback from management

‍ Interview Process:

1. First Round: Virtual interview via Microsoft Teams with the Hiring Manager

2. Second Round: In-person interview with an onsite team member

Team & Culture:

You'll support three onsite managers and interact with up to 60 internal agents who operate like internal "clients." The environment is fast-paced, professional, and collaborative, requiring top-tier customer service and communication skills.