KPF, a global architecture practice, is seeking a Receptionist in it’s New York City headquarters to provide top-level hospitality to all guests and employees.
This role is in-office Monday to Friday, from 8:30AM until 5:30PM and is overtime eligible.
Primary Responsibilities:
- Greets all visitors to office and ensures a successful experience at KPF. Serves as first point of contact for all visitor questions and IT issues with conferencing software.
- Manage global contact phone line to route inquiries to the proper departments.
- Takes ownership of conference room scheduling and resolves booking issues. Proactive in problem-solving to avoid issues before they happen.
- Ensures all guests are registered with lobby security for smooth arrival.
- Coordinates with hospitality team to ensure all conference room spaces are prepared for meetings and events.
- Restocks conference rooms with supplies (pens, notepads, etc) when needed.
- Cleans conference room screens when appropriate.
- Proactive in scheduling to ensure reception desk coverage during lunch breaks, etc.
- Identifying and notifying Facilities for repairs and clean-ups to maintain visual quality of the office.
- Lead point person for questions from employees and visitors. Ensure all issues are resolved to satisfaction.
- Handles messaging and signage for office during events and filming/recording sessions.
- Manages and updates digital signage in office.
- Backup to the Hospitality team when needed.
- Assists in updating our client contact database.
- Assists in office supplies expense reconciliation.
- Handles other special projects and related duties as needed.
- Excellent customer service skills. Comfortable speaking with large groups.
- Moderate level of proficiency with Outlook, Word and Excel.
- Good problem-solving skills and sense of when to escalate issues to management.
- Ability to use good judgment and maintain confidentiality.
- Active listening skills and excellent communication skills, both verbal and written
- Ability to work collaboratively and to interact with all staff on different levels consistently with diplomacy and integrity.
- Able to receive constructive criticism for the staff and/or firm’s needs.
- Able to prioritize and multitask with little supervision; also flexible in reprioritizing as needed.
- Maintain an optimistic attitude. No-job-too-small mentality.
Qualifications:
- Bachelor’s Degree
- 1+ years of front desk experience in a professional/hotel environment preferred.
Pay Range:
$31.25 - $36.06 Hourly
Why KPF?
KPF’s mission is to elevate cities through impactful design, collaborating closely with the world’s most forward-thinking clients to create high performing, carefully crafted buildings that are unique to their physical, social, and environmental contexts.
Career Growth: Opportunities for training, development, and career progression.
Company Culture: Collaborative, high-performance environment with a focus on innovation and excellence.
Benefits: Comprehensive health insurance, including medical, dental, and vision insurance, 401k with company matching contributions, paid time off and other perks.
To Apply:
Applications submitted without a resume will not be considered.
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KPF is an equal opportunity employer.