Receptionist

The Office Services Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards.

Roles & Responsibilities

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
• Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.
• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.
• Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
• Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.

Knowledge, Skills & Attributes

• Strong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.
• Ability to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities.
• Strong attention to detail and accuracy in operational processes and guest interactions.
• Effective problem-solving and decision-making skills within the scope of the role.
• Ability to maintain professionalism, confidentiality, and security of sensitive client information.
• Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.
• Proficiency with Microsoft Office applications and general technology platforms.
• Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
• Flexibility and adaptability to changing business needs and operational demands.

Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required. Experience in a fast-paced, client-facing environment preferred.

Technical Skills:

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience using reservation systems, hospitality platforms, or client service applications preferred.
• Ability to learn and utilize training platforms such as Cornerstone.

Physical Requirements

• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Compensation

The compensation range for this role is up to $24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)