Receptionist/Office Assistant

Alera Group

Hanover, Pennsylvania

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JOB DETAILS

SKILLS

Administrative Skills, Asset Management, Billing, Billing Records, Brokerage, Calendar Management, Communication Skills, Compensation and Benefits, Customer Relations, Customer Service Operations, Customer Service Systems, Customer Support/Service, Data Collection, Data Entry, Data Management, Detail Oriented, Documentation, Employee Benefits, Financial Services, Follow Through, Insurance, Interpersonal Skills, Leadership, Mail Processing, Multitasking, Operational Support, Organizational Skills, Policy Development, Problem Solving Skills, Process Improvement, Process Management, Record Keeping, Records Management, Retention Programs, Risk, Risk Management, Support Documentation, Systems Administration/Management, Systems Maintenance, Team Player, Telephone Skills, Time Management

LOCATION

Hanover, Pennsylvania

POSTED

1 day ago

OVERVIEW

Receptionist/Office Assistant - Property & Casualty
Location: On-Site

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Receptionist/Office Assistant who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your ImpactClient System Support Implementations

Assist with data collection document processing and system updates to support client records and policy administration
Complete assigned administrative and processing tasks accurately and on time in support of agency operations

Ongoing Client Support & Issue Resolution

Serve as the first point of contact for clients vendors and visitors providing professional and courteous service
Answer and route incoming calls and respond to basic customer inquiries
Support client service requests and escalate complex issues to appropriate team members
Partner with internal teams to ensure requests are tracked communicated and resolved efficiently

Data & Process Management

Maintain accurate client records and documentation within agency management systems
Prepare scan copy file and organize agency documents including applications policy documents and correspondence
Track incoming and outgoing mail and support communication distribution
Process payments prepare daily deposits and maintain accurate records
Support internal documentation and office processes to improve workflow efficiency
Assist with scheduling meetings managing office supplies and supporting special projects

QUALIFICATIONS

What You BringRequired

Experience in administrative support customer service or office environment
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast paced environment
Professional demeanor and strong client service orientation

Preferred

Experience in an insurance agency or financial services environment
Familiarity with agency management systems or data entry platforms
Experience supporting document processing billing or client records

Core Competencies

Detail orientation
Accountability and follow through
Collaborative mindset
Client first thinking
Organizational and communication skills

ADDITIONAL INFORMATION

Compensation:
Salary range: $17 - $21 Hourly

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is In- Office

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

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About the Company

Alera Group

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