Receptionist (On-Call)

Receptionist (On-Call) at Kaiser Permanente

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campaign-Day hours_per_week-1 industry-M40|OPEIU|Local-2 is_manager-Union-Jobs job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-Yes,-75-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1412814 custom_fields.Shift-Day custom_fields.Field1-Administration,-Clerical-and-Support-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.Facility-Tyson's-Corner-Medical-Center custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$25.48---$36.8-/-hour custom_fields.Department-Tysons-Corner-Medical-Center---Rgnl-Med-Fac-Med-Ops-Bus-Svc---1808 custom_fields.jobtitleLI-Receptionist-(On-Call)---1412814 custom_fields.leadership-no custom_fields.CFSalaryLow-25.48 custom_fields.HawaiiTheme-Administration,-Clerical-and-Support-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-Virginia,McLean,Tyson's-Corner-Medical-Center custom_fields.ShiftFilter-Day custom_fields.customtheme-Administration,-Clerical-and-Support-Services custom_fields.CFSalaryHigh-36.8 custom_fields.LocationName-Mid-Atlantic custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-Mid-Atlantic custom_fields.employeegroup-M40|OPEIU|Local-2 custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-08:30-AM custom_fields.PrefQualification1-

• Basic-Qualifications:
• -Experience
• One-(1)-year-of-customer-service-experience-required.
• Per-the-National-Agreement,-current-KP-Coalition-employees-have-this-experience-requirement-waived.
• Education
• High-School-Diploma-or-equivalent-required.
• License,-Certification,-Registration
• N/A
• Additional-Requirements:
• Demonstrates-a-working-knowledge-of-Health-Plan-coverage-types,-for-example-(but-not-limited-to)-traditional-and-deductible-products-within-6-months-of-employment.
• Proficiency-in-the-use-of-applicable-computer-software-and-technology.
• Preferred-Qualifications:
• One-(1)-year-of-reception-experience-in-a-healthcare-setting-preferred.
• Knowledge-of-medical-terminology-preferred.
• Current-BLS-certification-preferred.

custom_fields.LocationDescription-Virginia,McLean,Tyson's-Corner-Medical-Center custom_fields.NurseResidencyTheme-Administration,-Clerical-and-Support-Services custom_fields.VisionServicesTheme-Administration,-Clerical-and-Support-Services custom_fields.ExternalReferenceCode-1412814 custom_fields.InternalReferralTheme-Administration,-Clerical-and-Support-Services custom_fields.PhysicianAssistantTheme-Administration,-Clerical-and-Support-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Administration,-Clerical-and-Support-Services

Administration, Clerical & Support

Provide critical support and enable teams to deliver total care

Acting as the backbone of our organization, you'll help support our commitment to total care as you build a career where you can realize your own potential.

custom_fields.customtheme-Administration,-Clerical-and-Support-Services

Receptionist (On-Call)

Primary Location McLean, Virginia Facility Name Tyson's Corner Medical Center Schedule Call-in/On-Call Shift Day Salary $25.48 - $36.8 / hour

Job Number 1412814 Date Posted 04/06/2026

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Job Summary:

Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.

Essential Responsibilities:

• Welcomes and greets members at kiosks and general areas and assists with way-finding.
• Assists members by providing general information, or referring to appropriate staff, as necessary.
• Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
• Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
• Receive and return prepared forms to members.
• Receives funds from members, completes receipts, and properly posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments at the request of members and providers in accordance with established protocol.
• Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necesssary.
• Receives appropriate calls to members and staff as directed by provider or nursing staff.
• Request and maintains supplies for the kiosks and reception areas.
• Informs providers or staff of members needing immediate attention. Brings unusual situations too the attention of the approprite staff.
• Order member cards
• Offer wheelchair assistance under established guidelines.
• Wears professional attire to include a KP-provided jacket.
• Performs other related duties, as appropriate.

Basic Qualifications:

Experience

• One (1) year of customer service experience required.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or equivalent required.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
• Proficiency in the use of applicable computer software and technology.

Preferred Qualifications:

• One (1) year of reception experience in a healthcare setting preferred.
• Knowledge of medical terminology preferred.
• Current BLS certification preferred.

Primary Location: Virginia,McLean,Tyson's Corner Medical Center Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: M40|OPEIU|Local 2 Job Level: Individual Contributor Department: Tysons Corner Medical Center - Rgnl Med Fac-Med Ops Bus Svc - 1808 Pay Range: $25.48 - $36.8 / hour Travel: Yes, 75 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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