Receptionist Other Staff

Essential Job Functions:

This facility expects their employees to promote an atmosphere of teamwork with other
employees and hospitality and comfort for its residents. Therefore, the list of duties is not all
inclusive:
Manages the telephone

• Operate paging/telephone system as required.
•  Answers calls timely and courteously.
• Directs calls promptly and accurately.
• Assists visitors upon arrival to the facility
• Greets visitors upon entry to the building courteously.
•  Assists those visitors by giving directions or contacting the person they have come to
  visit.
• Ensures all visitors/vendors sign in.
•  Demonstrates customer service skills in every interaction via phone or in person.
• Greets people effectively.
• Offers assistance.
• Maintains a neat and orderly work area.
•  Demonstrates awareness of environment and focuses attention on the front entrance.
  Performs other clerical duties as assigned:
• Assists the administrator or others with special tasks or projects.
• Performs duties related to mail handling and filing as needed.
• Prepares informational packets, brochures, etc., that are maintained in the front area for
  visitors.
• Assists with administrative duties as directed (including typical filing, posting
  accountings, data entreat.)
•  Attend in-service education programs in order to meet facility education requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation
  Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records information.
•  Others as directed by the supervisor and/or the administrator.