RECEPTIONIST - PART-TIME 7-3PM
Schedule: Saturday & Sunday | 16 Hours
Position Summary
The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries on the phone and face to face in regard to daily operations, Resident matters, and communications in regards to Pines Edge Skilled Nursing Facility.
Job Specific Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Creates and maintains an enthusiastic and positive environment
- Ensures sign in and out in designated logs
- Answers telephone calls promptly and appropriately. Transfers calls and take messages as required
- Assists Residents with telephone communication as necessary
- Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times
- Maintains a current file of Residents by name and room number, department extensions and key Team Members
- Manages incoming mail for the households
- Supports Resident move-in and move-out process through chart prep and labeling
- Maintains a supply of charting materials at all times
- Provides administrative support for Pines Edge to include daily census, Resident information and business office administration
- Provides necessary census information to appropriate parties and departments via email
- Posts daily staffing summary and schedule per regulation
- Ensures the distribution of daily newspapers
- Recognizes and reports all allegations of Resident abuse, neglect, exploitation, social media exposure, and/or misappropriation of Resident property immediately
- Assists with scheduling as needed as well as providing household assistance as needed
- Meets department uniform, appearance and grooming requirements
- Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment
Required Skills and Abilities- Ability to maintain confidentiality and strong customer support skills
- Ability to work independently with limited supervision
- Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
- Work professionally with people from a wide variety of cultural and socio-economic backgrounds
- Complies with protection of health information (HIPAA) safeguards
- When working in Resident areas, must be able to communicate effectively in English
- Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed
Education and Experience- High School diploma or equivalent required
- 2 years general office experience preferred
- Proficient with computer software programs and EMR
Work Environment- Will be subject to frequent interruptions
- May be asked to work beyond normal working hours and to work in other areas temporarily, when necessary
- May be subject to call-backs during emergency conditions (e.g., severe weather, evacuation, post-disaster)
- This position requires regular weekend and holiday work
- Must follow all PPE requirements set forth by North Hill
Satisfactory completion of a background investigation is required for this position.
North Hill Offers
Free meals
Free parking
Free on-site fitness center
Employee referral program
Health & Dental Benefits
401(k) with company match
Career Development Training
Tuition Reimbursement
Pay Range: $20-$23/hour
Individual compensation within this range is based on a candidate's specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.
North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.