Summary of Duties

Receive calls and greet visitors. Direct callers and visitors to appropriate individual. Provide clerical support on special projects as needed.

Essential Job Functions

1. Answer telephone; determine nature of call and directs caller to appropriate individual or department.
2. Greet visitors. Direct to appropriate office and/or resident room.
3. Give directions/information to visitors, guests, residents, sales representatives, etc.
4. Receive requests from within the facility and locate employees.
5. Maintain a current file/listing of residents by name and room number, emergency phone numbers of employees, department extensions, key employees, etc.
6. Report suspicious persons/information immediately.
7. Order supplies as directed.
8. Perform general office and secretarial duties including typing, answering telephone, maintaining files, photocopying, and faxing.
9. Maintain receipt records as directed.
10. Accept and/or coordinate deliveries if appropriate.
11. Perform special projects and other duties and responsibilities as assigned.

Education and Experience

High School education or equivalent required. Minimum of one (1) year experience in multi-line switchboard operation and experience in a customer service related environment preferred.

Physical Requirements for Essential Job Functions

1. Must be able to move consistently throughout the workday.
2. Must be able to reach, bend, and/or stoop intermittently throughout the work day.
3. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
4. Must be able to cope with the mental and emotional stress of the position.