Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Data Entry, High School Diploma, Mail Processing, Maintenance Services, Microsoft Office, Multitasking, Patient Confidentiality, People Management, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Time Management, Voice Mail, Writing Skills
Qualification Requirements
- High school diploma or equivalent.
- 1 year of customer service experience and/or administrative experience in an office environment preferred.
- Strong verbal and written communication skills.
- Strong customer service skills.
- Strong data entry and computer skills with working knowledge of Microsoft Office applications.
- Demonstrates ability to multi-task, problem solve and work independently.
- Possesses the ability to operate a multi-line phone system.
Essential Job Responsibilities
- Greets visitors in a professional, friendly and hospitable manner and provides guidance and/or assistance as needed.
- Answers incoming calls and routes to the appropriate person, department or voicemail.
- Opens and distributes mail daily.
- Provides assistance with agency mailings and other clerical needs as requested; enters agency surveys and other statistical information into the computer system as assigned.
- Notifies staff of incoming deliveries or the presence of repair or maintenance personnel; ensures delivered items are distributed in a timely manner.
- Notifies facilities of any ringing alarms.
- Assists with the training and orientation of the agency's phone and voicemail systems.
- Learns and utilizes technology made available by the agency to increase efficiency, communication and performance of duties.
- Attends scheduled staff meetings; completes mandatory training.
- Orders and monitors stock of consumable supplies for staff.
- Ensures the confidentiality of patient-related material at all times.
- Performs other duties as assigned.
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HOSPICE OF NORTHWEST OHIO