Front Desk Receptionist-Therapy office in Crestview
Receptionist
The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.
Summary of tasks
Welcomes and greets all patients and visitors, in person or over the phone.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules next appointments and reschedules any patient appointments.
Collects patient payments and records these payments on a daily batch sheet for billing.
Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
Protects patient’s rights by maintaining confidentiality of personal and financial information.
Keeps office supplies within the clinic adequately stocked by anticipating inventory.
Qualification
High school diploma or equivalent
2 years of relevant experience scheduling in a medical office environment
Thorough understanding of medical office workflows
1 year of experience working with EHR
Experience in Family Medicine and/or Orthopedics is a plus
Skills and Abilities
Communication
Multi-tasker
Attention to detail
Ability to work in a fast pace environment
Teamwork / Collaboration
Ability and desire to learn new things and improve processes
Ability to listen and understand patient and provider concerns
Self and situational awareness
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Healthcare setting:
Clinic
Medical office
Medical specialties:
Primary Care
Radiology
Physical Therapy
Schedule:
Monday to Friday
Application Question(s):
Please list the rate of pay you are looking for.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical receptionist: 1 year (Preferred)
Work Location: In person
Numbers & Facts
Location
Crestview, Florida
Website
https://nflsurgeons.com
Skills
Billingunmatched
Calendar Managementunmatched
Call Centersunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Family Medicineunmatched
Healthcareunmatched
Healthcare Providersunmatched
High School Diplomaunmatched
Insuranceunmatched
Medical Officeunmatched
Medical Office Administrationunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
Multitaskingunmatched
Orthopedicsunmatched
Patient Careunmatched
Patient Registrationunmatched
Physical Therapyunmatched
Primary Careunmatched
Process Improvementunmatched
Radiologyunmatched
Team Playerunmatched
Telephone Skillsunmatched
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