Overview:

 

Job Summary: Provides secretarial support to department, to include answering phones, and responds to customer calls.  Maintains appropriate levels of department supplies.  Must be proficient in the use of the personal computer including word and any MS programs utilized by the department.  Must be proficient with any computer-based programs used within the department.   Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Responsibilities:

Key Responsibilities / Essential Functions

1. Answers phone and greets patients/customers in a timely and courteous manner.
2. Maintains appointment schedule for Care Coordinators and Medicaid staff.
3. Sends letter to patients who miss Care Coordination visits for OB/GYN practices.
4. Verifies Medicaid eligibility for all Best Start patients.
5. Maintains office supplies and orders info from Medicaid as needed for Care Coordinators.
6. Attends departmental meetings.
7. Communicates patient status as needed to Patient Accounting to help insure prompt and accurate payment of claims.
8. Communicates effectively with physician’s office staff.

Qualifications:

Minimum Knowledge, Skills, Experience Required 

Education:   High School diploma or GED required.  Associate degree from an accredited college or university preferred.

Experience:  Minimum of two years experience as secretary or receptionist required, preferably in a hospital setting.