Summary
The Receptionist is responsible for handling general organization phone calls, managing the reception area at the corporate office, and communicating with the public in a manner that positively reflects the image of the organization.
Primary Job Functions
Duties
Manage front entrance operations, including greeting visitors, answering inquiries, and coordinating visitor meetings with appropriate employee(s)
Operate telephone switchboard: answer calls promptly, route calls, take messages, and monitor voicemail
Answer general questions that are asked about the organization
Handle the incoming/outgoing package deliveries to the front, mail, and front desk dropoffs
Maintain updated information on employees, programs, and reception procedures
Oversee meeting room scheduling for all CHS meeting spaces within the system
Maintain neat spaces at reception desk, waiting area, and nearby meeting rooms
Provide oversight of front desk security and assist with emergency procedures
Serve as communication point for reporting facility problems and arrangements to appropriate person
Perform other duties related to department goals and projects as needed
Assist other departments with projects or events as time allows while maintaining the reception area
Morning Shift Responsibilities
Open office at the start of the business day
Provide set-up and support for meetings such as new hire orientation and executive meetings
Create signage for visitors, new employees, and other meeting groups if needed
Place orders for supplies for front desk and orientation
Coordinate orientation lunch
Afternoon Shift Responsibilities
Close office at the end of the business day
Provide cleanup and support for meetings
Order and coordinate delivery of business cards and name badges
Order and coordinate delivery of floral arrangements as needed
Contribute to a positive, engaging work environment.
Display sensitivity to the service population's cultural and socioeconomic characteristics
Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
Develop a strong knowledge base and stay current on job-related issues and trends.
Participate actively in departmental meetings, training, and education, as well as the quality process.
Comply with CHS's code of conduct, policies, procedures, and other obligations.
Education, Licenses & Certifications: High School diploma, GED, or equivalent required
Experience: Prior switchboard or customer service experience preferred
| Location | Greensboro, NC |