Grace Senior Living is seeking to add a receptionist to our vibrant assisted living, guided living and memory care community. It is our mission at Grace Senior Living for everyone to feel loved, listened to, and respected.
At Grace we are family owned and operated. We have raised the bar in how we care for those who choose to call Grace their home or place of employment. We ensure the highest standards and processes and procedures are in place to deliver the best home environment, we can for our residents. When you become an employee of Grace, you are joining a team that promotes great working relationships through deep connections with our staff, residents and families.
The receptionist is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service- oriented manner. The Receptionist must possess excellent written and verbal communication skills. He/she must possess basic clerical skills; typing, filing, book- keeping and be able to work in an environment with multiple interruptions. The position requires a pleasant nature and a willingness and desire to work with the elderly.
Weekly hours will rotate from 28-32 hour a week and working every other weekend.
DUTIES AND RESPONSIBILITES: - Answering phones and accepting appropriate information or messages.
- Greeting visitors and directing inquiries.
- Accept initial inquiry information.
- Providing marketing tours and arranging marketing meals as appropriate.
- Maintaining records of inquiries for future phone follow-ups or mailings.
- Placing or follow-up marketing calls to prospective clients, as directed by manager.
- Completing and sending mailings directed to prospective clients, as directed by manager.
- Receiving and distributing mail to appropriate personnel and residents.
- Completing tenant agreements and signing up new residents, as required.
- Maintains resident, employee and other business files.
- Accepting and receipting monthly rental and other payments. Maintaining records of all payments received on applicable tenant account cards.
- Typing.
- Operating copy machine.
- Preparing semi- monthly time cards for community staff.
- Announcing resident events, meal times, and other applicable activities over the intercom. Posting daily menus.
- Maintaining office calendar of reservations, resident vacations, etc. for reference.
- Assisting and participating in emergency procedures to maintain resident safety, i.e. fire drills.
- Assisting monthly in service and staff training sessions.
- Other tasks as assigned by Business Office Manager or Executive Director.
- Checking in on residents as requested by Business Office Manager or Executive Director such s phone calls, knocking on their door and keying in to insure safety.
UNIVERAL PRECAUTIONS: - Potential for exposure to blood/ body fluids not likely.
PHYSICAL REQUIREMENTS: - Incumbent will sit for extended periods of time. Lift between 1-20 pounds occasionally. Walks throughout facility as needed. Visual acuity and good hearing.
OTHER REQUIREMENTS: - Exceptional communications and conflict resolution skills. Typing and ten key adding machine. Ability to function as a team member. Good interpersonal skills with all levels of staff, residents, families, and the public.