Administrative Skills, Background Investigation, Communication Skills, Computer Skills, Equipment Maintenance/Repair, Fast Food, Fax Machines, High School Diploma, Identify Issues, Interpersonal Skills, Mail Processing, Presentation/Verbal Skills, Problem Solving Skills, Publications, Telephone Skills, Time Management, Voice Mail, Writing Skills
A Receptionist is responsible for operating a multi-line telephone system to answer incoming calls. The individual directs callers to appropriate personnel and completes a variety of administrative duties. The Receptionist usually works under direct supervision and expected to work as long as necessary to perform his/her job responsibilities.
Responsibilities:
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access.
- Tracks the In and Out of appropriate personnel.
- Receives, sorts, and routes mail; maintains and routes publications.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Orders, receives, and maintains office supplies.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
- Performs filing, photocopying, and collating.
- Performs other tasks assigned.
Knowledge, Skills, and Experience
Essential:
- High School diploma or equivalent.
- Three to six months related experience and/or training.
- Read and comprehend simple instructions, short correspondence, and memos.
- Ability to carry out detailed written or oral instructions.
- Must be able to pass a drug test, background check, and fit for duty test.
Desired:
- Strong interpersonal skills for interacting with employees, customers, and vendors.
- Strong computer skills.
- Identifies and resolves problems in a timely manner.
- Manages difficult or emotional customer situations.
- Prefer candidates with proficient oral and written communication skills, technical skills, and functional skills.
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W. O. Grubb Steel Erection Inc