Objectives: To properly greet, assist and service current and potential members as they enter the club.
Reports to: Front Desk Manager
Criteria: • CPR/AED certified within 60 days • 1 year customer service experience preferred
As an AFF Team Member, Responsibilities Include, but Are Not Limited to:
To Get & Keep Members
Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for the net member growth, retention, and club profitability.
Provide the Highest Quality of Customer Service to All Members
• Greet them with a welcoming, friendly, energetic, and positive attitude at all times. • Use the members name as often as possible.
Embrace and Follow the Company Service Standards
• The guidelines outlined in the AFF Training and Policy Manuals. • Any applicable department-specific handbooks.
Know the Clubs Emergency Response Protocol and Be Prepared to Act
Exercise sound judgment with safety as a priority.
Arrive to Work 5 Minutes Early
Wear department-specific uniform.
Actively Participate in All Department and Club Meetings
Be a Team Player by Contributing to Both Club and Organizational Goals
Maintain Open and Honest Communication with the Team
Partnering together as fitness professionals.
Read and Sign the Communication Log
As a Welcome Desk Team Member, Responsibilities Include, but Are Not Limited to:
Smile and Acknowledge All Guests and Members Exiting the Club
Understand and Implement Guest Policy
Monitor Member Check-in
• Checking their membership card, taking pictures, and properly checking in family members.
Understand and Administer the UPS System for the Membership Directors
Efficiently Answer Phone Within Three Rings and Direct All Incoming Calls AppropriATELY
Properly Take Phone Messages
Record All Reservations
Sign Members Up and Check Members In for Required Classes
Establish Proficiency with Member Management System
Complete Opening, Closing, and Cleaning Checklists and Follow Procedures as Outlined by Management
Inform All Members of Upcoming Activities, Promotions, and Policy Changes.
Maintain a Clean and Attractive Front Desk Area
Complete All Administrative and Support Duties Assigned Within and Across All Departments
Perform Other Duties as Reasonably Assigned.