-Busy office needs Full Time receptionist M-F 8am-5pm. -Must be able to type 40wpm -Please include resume with application. Reporting: Spa Manager and Front of House Management Main Function of Position: To deliver the highest standard of customer service to all members and guests Hours: Significant flexibility will be required to meet business needs (including weekends) MAIN DUTIES TO INCLUDE: Finance To ensure that all payment transactions are processed according to Company Standards and Guidelines. Meet and exceed sales goals to include member and guest Spa treatment reservations and retail sales (all products). Proper management and debiting of member accounts for services and purchases. Operations To greet all members, guests, and visitors in a professional and courteous manner. To scan in members in Book4Time using a membership card and barcode scanner. To ensure that visitors to Wellness at Casa Cipriani only gain entry as a guest of a member. Check in Spa clients in Book4Time and ensure all corresponding paperwork is completed. Escort and tour members, guests, and Spa clients around the facility. To manage professionally, incoming telephone calls and email correspondence. To effectively manage all spa appointments, PT, and class bookings. To provide a general administrative service to the club, guests, clients, and members when required. Assist all guests, members, and clients with WIFI log in details. Deal with lost property by following the Casa Cipriani Lost and Found protocol. Manage the laundry and dry cleaning of member items. Restock retail when needed. Maintain a neat and clean workstation and ensure Spa Reception/Living Room area is always clean. Refresh reception beverage station when needed. Members To ensure that all members requests, are delt with effectively. To ensure that all member comments and complaints are passed to the appropriate Manager in a timely manner. Familiarize oneself with member names and faces for proper greeting. To develop a thorough knowledge of all facilities and activities in the club. To ensure that a sufficient supply of promotional literature is available. Print and be able to speak to the details of member account statements to address questions or concerns about balances. People To communicate effectively with all other departments. To attend Monthly team meetings and training sessions. To understand and adhere to the Health and Safety and Equal Opportunities Policies. Ensure punctuality with shift times. Carry out any other reasonable request as directed by the Spa Manager and any other heads of department.
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| Location | Rochester, New York |
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