Receptionist

Overview

The Medical Receptionist provides front desk, patient administration, scheduling, clerical, and administrative support services for the Ascension Island medical clinic under the V2X program. The incumbent supports daily clinic operations, patient intake activities, medical records management, communication support, and administrative coordination within a remote and austere operational environment supporting the Ascension Auxiliary Airfield (AAAF) mission.

The Medical Receptionist supports operational readiness and continuity of healthcare services while ensuring compliance with applicable clinic procedures, privacy standards, and V2X operational requirements

Responsibilities

• Perform front desk operations, patient reception, appointment scheduling, and administrative support functions for clinic operations.
• Greet patients, visitors, and authorized personnel in a professional and customer service-oriented manner.
• Coordinate patient check-in, patient intake documentation, appointment tracking, and patient administrative processing.
• Maintain and update patient records, administrative files, and medical documentation in accordance with applicable privacy and records management requirements.
• Support communication between patients, medical providers, laboratory personnel, emergency responders, and clinic leadership.
• Answer telephones, radios, and communication systems and relay operational or emergency information as required.
• Assist with administrative coordination for medical referrals, off-island appointments, and MEDEVAC documentation support activities.
• Support operational readiness activities, clinic administrative reporting, and daily workflow coordination.
• Assist with inventory tracking, office supply accountability, and administrative supply management.
• Support emergency response operations and assist clinic staff during medical contingencies and after-hours emergency activities as required due to the remote nature of Ascension Island operations.
• Maintain confidentiality of patient information and comply with all applicable privacy and operational security requirements.
• Support inspection readiness, administrative audits, and quality assurance initiatives.
• Coordinate with clinic personnel and V2X leadership to maintain efficient administrative operations.
• Maintain professional conduct and customer service standards while supporting multinational personnel assigned to Ascension Island operations.

Qualifications

Minimum Qualifications

Education:

• High school diploma or equivalent required.
• Certified Nursing Assistant (CNA) certification required in accordance with Appendix K staffing requirements.

Experience:

• Minimum of one (1) year of administrative, receptionist, medical office, or healthcare support experience preferred.
• Experience supporting clinic operations, patient administration, or healthcare customer service preferred.
• Experience working in remote, overseas, military, or austere environments preferred.

Certifications and Licensure

• Current Certified Nursing Assistant (CNA) certification required.
• Current Basic Life Support (BLS) certification preferred.
• Must maintain all required training, certifications, and credentialing requirements for the duration of employment.

Knowledge, Skills, and Abilities

• Knowledge of general office administration and patient reception procedures.
• Ability to communicate professionally with patients, providers, emergency responders, and leadership personnel.
• Strong organizational and administrative support skills.
• Ability to maintain confidentiality and handle sensitive medical information appropriately.
• Ability to work effectively within a multidisciplinary healthcare environment.
• Familiarity with electronic medical records and Microsoft Office applications preferred.
• Ability to function effectively in remote or austere operational environments.
• Strong customer service and interpersonal communication skills.

Physical and Environmental Requirements

• Ability to work in office, clinic, and operational healthcare environments.
• Capability to function effectively within remote or austere island conditions.
• Ability to support emergency response activities and operational contingencies as required.
• May require extended work hours or schedule adjustments based on operational requirements.

Additional Requirements

• Position designated for Overseas Contract National (OCN) British National personnel.
• Must meet all medical, security, credentialing, immigration, and deployment requirements per contract and V2X policy.
• Must be able to obtain and maintain required access credentials and base access authorization.
• Ability to comply with all Ascension Island operational, environmental, and safety requirements.
• Must maintain professional conduct and operational readiness standards required for overseas contingency operations.

Skills

• Knowledge of general office administration and patient reception procedures.
• Ability to communicate professionally with patients, providers, emergency responders, and leadership personnel.
• Strong organizational and administrative support skills.
• Ability to maintain confidentiality and handle sensitive medical information appropriately.
• Ability to work effectively within a multidisciplinary healthcare environment.
• Familiarity with electronic medical records and Microsoft Office applications preferred.
• Ability to function effectively in remote or austere operational environments

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.