Receptionist

Staffing Agency Receptionist / Front Office Coordinator

Job Summary

We are looking for a friendly, organized, and dependable Staffing Agency Receptionist / Front Office Coordinator to be the first point of contact for job applicants and employees. This position is responsible for answering phones, assisting applicants through the hiring process, conducting initial phone screenings, maintaining accurate information in our staffing system, scheduling appointments, and providing ongoing support to our temporary employees.

The ideal candidate is professional, customer-service oriented, detail-oriented, and comfortable working in a fast-paced staffing environment.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and friendly manner.
• Greet applicants, employees, and visitors and provide assistance as needed.
• Conduct initial phone screens with new job applicants to gather basic information and determine qualifications.
• Review and process new applications in the staffing system.
• Enter, update, and maintain accurate applicant and employee information in the system.
• Schedule interviews, orientations, appointments, and other staffing-related meetings.
• Assist applicants and employees with questions regarding assignments, schedules, paperwork, and company procedures.
• Assist employees with setting up and maintaining direct deposit information..
• Assist employees with questions or concerns regarding missing hours, timesheets, or payroll discrepancies.
• Maintain organized records and ensure required paperwork is completed accurately.
• Provide excellent customer service to applicants, employees, and clients.
• Perform general clerical and administrative duties as needed.
• Maintain confidentiality of applicant and employee information.

Qualifications

• Previous receptionist, customer service, administrative, or staffing agency experience preferred.
• Strong communication and interpersonal skills.
• Professional and friendly phone manner.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Comfortable working with computers and entering information into databases or staffing systems.
• Ability to multitask and prioritize in a busy office environment.
• Ability to handle sensitive employee and payroll information professionally and confidentially.
• Bilingual English/Spanish is a Must.

Ideal Candidate

The successful candidate is someone who enjoys working with people, can stay organized while handling multiple tasks, and is comfortable assisting applicants and employees with questions and concerns. This person should be dependable, patient, professional, and able to work efficiently in a fast-paced staffing office