Receptionist

Pay Rate: $19 - $20 per hour

Summary:

• Work Mode: 100% onsite

Responsibilities:

• Greet and direct visitors in office.
• Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Answer questions about organization and provide callers with address, directions, and other information.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Monitor visitor access and issue passes when required.
• Update appointment calendars, prepare travel vouchers, and take payments for services and products.
• Receive, sort, and route mail, and maintain and route publications.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Order, receive, and maintain office supplies.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Work on standard issues/problems.
• Occasionally lift and/or move up to 10 pounds.

Requirements:

• High School diploma or equivalent.
• 1-2 years related experience.
• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Preferred Skills:

• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions and works well in group problem-solving situations.
• Manages difficult or emotional customer situations and responds promptly to customer needs.
• Solicits customer feedback to improve service and meets commitments.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification, responds well to questions, and demonstrates group presentation skills.
• Writes clearly and informatively, edits work for spelling and grammar, and varies writing style to meet needs.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback and contributes to building a positive team spirit.
• Recognizes accomplishments of other team members.
• Approaches others in a tactful manner and reacts well under pressure.
• Treats others with respect and consideration regardless of their status or position.
• Accepts responsibility for own actions and follows through on commitments.