This is a Monday-Friday role. The schedule is as follows
Monday 9-5pm
Tuesday 10-5pm
Wednesday 10-5pm
Thursday 8-5pm
Friday 8-5pm
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
- Obtains, verifies and/or updates patient demographic information.
- Collects co-pay and copy of the patient's insurance identification card.
- Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
Schedules appointments for our providers and records and forwards messages as required.
- Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
- Maintains strong current knowledge of policies and operating procedures.
- Initiates calls as requested by Physician, Office Manager or other professional staff.
- Responsible for opening/closing office duties as needed.
- Photocopying, faxing, and distributing documents as required and in a timely manner.
- Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
- Maintains copy machines, ensuring all supplies are on hand; call for repair when required.
- Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
- Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
- Practices and adhere to Stamford Health's "Code of Conduct" philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
- Completes required continuous training and education, including department specific requirements.
- Complies with departmental organizational policies and procedures and adheres to external agency requirements.
- Performs other duties as assigned by Office Manager.
- Bi-lingual (Spanish English) speaking
- Will provide assistance in the Wilton office with our pediatric surgeon if needed
COMPETENCIES AND WORK EXPERIENCE REQUIREMENTS:
Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
- Ability to handle sensitive and confidential information.
- Ability to perform complex administrative tasks.
- Ability to work under pressure in a fast-paced and at times hectic environment.
- Careful attention to detail.
- Ability to work both in a team and independently.
- Ability to demonstrate professionalism
EDUCATION REQUIREMENTS (INCLUDE LICENSE, REGISTRATION, CERTIFICATION):
- High School Diploma or equivalent required; 1-3 years of related front office or customer service experience preferred.
- Demonstrated strong interpersonal, organizational skills.
- Effective communication skills, both verbal and written English proficiency required
- Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
- Computer skills required (MS Office Word and Excel).
- Solid phone/customer service skills.
Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.)
PATIENT POPULATION SERVED:
Pediatrics, adolescents and their families
MANUAL SKILLS REQUIREMENT:
Significant portions of daily assignments involve application of manual requiring motor coordination in combination with finger dexterity.
PHYSICAL EFFORT:
Generally pleasant working conditions,Nature of duties performed present little or no potential for job related accidental injury
Performs other related duties as assigned or requested in order to maintain a high level of service.Completes required continuous
training and education, including department specific requirements.Demonstrates professional work behavior by following Service
Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency
requirements.