Job Description
RESPONSIBILITIES:
- Greets patients and visitors in a courteous and professional manner.
- Receives patients and visitors and provides assistance in scheduling appointments.
- Obtains correct and current patient demographics, billing information, insurance information, and accurately enters information into the billing system.
- Secures all necessary HIPPA paper work, maintain the strictest confidentiality; adheres to all HIPPA guidelines/regulations.
- Liaison with patients, family members, and health care providers in a compassionate and professional manner.
- Answering telephone in a professional manner.
- Collecting necessary money for patients visits, copays, deductibles, and past due balances in a courteous and professional manner and giving patient a receipt of payment.
- Inventory of office supplies and notifying management of any supplies needed.
- Secure appropriate patient packets.
- Maintains and distributes school excuses.
- Works effectively with others and as a team member.
- Maintain high standard of work even under pressure of deadlines and frequent interruptions, remaining professional, responsive, and cooperative.
- Ensure all standards for HIPPA and DHH.
- Must be able to verify insurance information correctly.
- And any other duties as assigned by Manager, CEO, COO.
QUALIFICATIONS:
High school diploma/GED, computer skills, strong organizational skills and must be able to multitask. Must have great interpersonal skills. Knowledge of family practice preferred but not mandatory.
RESPONSIBLE TO:
Clinic Manager, COO, & CEO
PERFROMANCE POLICY:
The first three months of employment is the trail employment period. During this time, an employee or the employer may for any reason terminate employment with NCMC without retribution. If the job performance evaluation if found to be of high quality after the three month trial employment period, employment with NCMC will continue. Thereafter, employees will be evaluated annually. The evaluation of employees will encompass the following areas as related to their function and/or job in the clinic:
Knowledge Accuracy Judgement
Innovation Appearance Orderliness
Courtesy Cooperation Initiative
Reliability Perseverance Attendance
Alertness Maintenance Troubleshooting
Record Keeping Competence Habits
Confidentiality Universal Precaution
Mental:
- Must be able to promote harmonious relationships among staff, visitors, patients, and physicians.
- Must conduct self in a professional manner at all times
- Must accept assignments within job description
- Must recognize/respect chain of command
- Must not steal from staff, patients, visitors, or the hospital
- Must control self emotionally and maintain a stable psyche
- Be able to perform job sills
- Must utilize safety precautions, protect and provide safety for the patient (bed low, rails up, call bell within reach)
- Must have command of manual dexterity to work with instruments, needles, etc.
Sensory:
- Must be able to see clearly (corrective wear acceptable)
- Must be able to hear adequately (hearing aid acceptable)
- Must be able to speak clearly for proper communication
Additional Job Specifications:
- Exposure to hazards such as bleach, disinfectant, blood-borne pathogens (such as HIV, Hepatitis, viruses, bacteria, and resistant bacteria), etc.