Communication Skills, Computer Skills, Customer Support/Service, Health Plan, Interpersonal Skills, Multitasking, Retail Sales, Sales, Team Player, Telephone Skills, Telesales
LOCATION
Southlake, TX
POSTED
30+ days ago
Benefits:
Bonus based on performance
Free food & snacks
Opportunity for advancement
We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:
Opportunities for personal and professional growth
A fun working environment, with supportive co-workers
Exposure to new skills and opportunities allows for change and growth
Discounts on services and products
Medical benefits for full time employees
Bonus structure
Job Summary Frenchies Modern Nail Care is looking for a dedicated receptionist/concierge to join our team! When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand- this is our concierge! The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is excellent at working with computers!
Responsibilities
The Concierge is accountable for all front desk operations including phone, retail sales, cash transactions, guest POS activities, guest experience cycle, and general day-to-day operations.
Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, membership sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.
Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties.
Must be flexible to help with coverage of shifts in short-notice/emergency situations (sickness, etc.)
Customer contacts and rescheduling if needed.
Other duties as assigned in the spirit of teamwork.
Qualifications
2+ years of customer service experience
Experience as a receptionist preferred
Exceptional customer service and professional phone manner