Medical Receptionist II UnitedHealth Group
Newton, MA6 days ago
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Skills
- Administrative Skillsunmatched
- Calendar Managementunmatched
- Clinical Supportunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Computer Softwareunmatched
- Customer Relationship Management (CRM)unmatched
- Dermatologyunmatched
- Documentationunmatched
- Electronic Medical Recordsunmatched
- Foxborounmatched
- Informed Consentunmatched
- Lift/Move 20 Poundsunmatched
- Loyalty Programsunmatched
- Medical Office Administrationunmatched
- Medical Recordsunmatched
- Multitaskingunmatched
- Musicunmatched
- Organizational Skillsunmatched
- Patient Assessmentunmatched
- Patient Careunmatched
- Patient Educationunmatched
- Polishingunmatched
- Product Merchandisingunmatched
- Record Keepingunmatched
- Salesunmatched
- Sales Supportunmatched
- Schedule Developmentunmatched
- Telephone Skillsunmatched
- Treatment Planunmatched
- Writing Skillsunmatched
Description
Benefits:
Position Overview
We’re seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.
Key Responsibilities
Patient Experience & Front Desk
Payments, Memberships, and Retail
Benefits
- 401(k) matching
- Employee discounts
Position Overview
We’re seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.
Key Responsibilities
Patient Experience & Front Desk
- Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
- Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)
- Anticipate patient needs and resolve concerns with empathy and professionalism
- Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
- Confirm appointments and handle reschedules/cancellations
- Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines
- Answer calls and respond promptly to texts with confident, friendly communication
- Educate patients on next steps (prep, aftercare, timing) within scope; escalate clinical questions appropriately
Payments, Memberships, and Retail
- Collect payments, process gift cards, memberships/package, and loyalty programs
- Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales
- Maintain product merchandising standards and assist with inventory tracking and restocking
- Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
- Ensure completion of intake forms, consent forms
- Support clinic policies around privacy, professionalism, and service standards
- 1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
- Excellent communication skills—confident phone etiquette and strong writing (texts)
- Strong organizational skills and ability to multitask in a fast-paced, high-touch environment
- Comfort with sales conversations in a service-first way
- Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
- Professional appearance and demeanor aligned with a luxury brand
- Patients consistently feel welcomed, cared for, and informed
- Front desk operations are accurate, clean, and efficient—cashout and documentation are on point
- Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day
- Flexibility with work schedule to include evening hours and an occasional Saturday
- Willing to work at either location as needed to cover vacations/sick calls
Benefits
- Competitive pay
- Employee discounts on services/products
Numbers & Facts
| Location | Foxboro, MA |
| Job Type | Part-time |
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