We’re seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you’ll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.
Key Responsibilities
Patient Experience & Front Desk
Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)
Anticipate patient needs and resolve concerns with empathy and professionalism
Scheduling & Coordination
Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
Confirm appointments and handle reschedules/cancellations
Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines
Phone, Text, and Email Communication
Answer calls and respond promptly to texts with confident, friendly communication
Educate patients on next steps (prep, aftercare, timing) within scope; escalate clinical questions appropriately
Payments, Memberships, and Retail
Collect payments, process gift cards, memberships/package, and loyalty programs
Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales
Maintain product merchandising standards and assist with inventory tracking and restocking
Administrative & Compliance Support
Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
Ensure completion of intake forms, consent forms
Support clinic policies around privacy, professionalism, and service standards
Qualifications
1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
Excellent communication skills—confident phone etiquette and strong writing (texts)
Strong organizational skills and ability to multitask in a fast-paced, high-touch environment
Comfort with sales conversations in a service-first way
Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
Professional appearance and demeanor aligned with a luxury brand
What Success Looks Like
Patients consistently feel welcomed, cared for, and informed
Front desk operations are accurate, clean, and efficient—cashout and documentation are on point
Requirements
Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day
Flexibility with work schedule to include evening hours and an occasional Saturday
Willing to work at either location as needed to cover vacations/sick calls
Benefits
Competitive pay
Employee discounts on services/products
Numbers & Facts
Location
Foxborough, MA
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Softwareunmatched
Customer Relationship Management (CRM)unmatched
Dermatologyunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
Foxborounmatched
Informed Consentunmatched
Lift/Move 20 Poundsunmatched
Loyalty Programsunmatched
Medical Office Administrationunmatched
Medical Recordsunmatched
Multitaskingunmatched
Musicunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Educationunmatched
Polishingunmatched
Product Merchandisingunmatched
Record Keepingunmatched
Salesunmatched
Sales Supportunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Treatment Planunmatched
Writing Skillsunmatched
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