Case Management, Communication Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Documentation, Multitasking, Organizational Skills, Service Delivery, Team Player, Telephone Skills, Time Management
We are glowing up! Welcome desk coordinator heroes wanted! (No cape required). We are a modern disability firm redefining what claimant service looks like in this space-responsive, transparent and deeply human.
About the Job:
We are looking for someone who has a big heart and a calm voice, likes helping people, keeps cool under pressure, make customers feel heard, believes empathy is a superpower, solution focused, detail oriented without losing the human touch, confident communicating across phone, email and text, this is not a "copy-paste reply" job. This is a "think, solve, repeat" role.
Responsibilities:
- It is your foremost responsibility to compassionately treat all claimants, deliver service that reflects our values, maintain and update client data within the case management system to ensure 100% accuracy;
- Shift gears while staying organized and on track and keep documentation complete while managing incoming telephone calls.
Qualifications:
- Customer service experience 2+ years preferred, awesome communication skills, time management guru;
- Able to think outside the box, self-motivated, pleasant phone personality, and organized, team player;
- Multitask capability without compromising on quality and dependable and punctual.
A background check must be passed to be considered for this position. This is a drug free environment.
The Perks: No weekends, 401K Plan, Profit Sharing, Health Insurance, Paid vacation/sick time and working with a professional, playful, diverse, team while helping others!
D
Disability Experts Of Florida