Administrative Skills, Community Support, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Diversity, Government, Health Insurance, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Organizational Skills, Reimbursement, Sales, Schedule Development, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 1991 and is a well-established team of nine with a long history of success. I bring a diverse background including experience in government, the medical field, and insurance prior to opening the agency. Throughout my career, I’ve consistently been a top performer, ranking in the top 10% of the company and earning many of State Farm’s top awards.
I hold a Master of Science in Management from Florida International University and have been married for 36 years. I take pride in both my professional accomplishments and the strong relationships I’ve built over time.
We stay involved in the community by supporting organizations such as the Miami Rescue Mission and the Cuban Catholic Church.
For our team, we offer paid parking, health benefits, a 401(k), an Aspirant program, ongoing training and professional development, team outings, travel incentives, and private office spaces for both sales and service roles.
Our office culture is supportive, team-oriented, and focused on delivering exceptional customer service. We’re looking for someone who is hungry, self-driven, and accountable - someone with strong integrity, good judgment, and a desire to grow as part of a high-performing team.
ROLE DESCRIPTION:
Ileana Cabrera-Rodriguez - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Ileana Cabrera-Rodriguez - State Farm Agent