Job Title: Receptionist / Front Desk Customer Service Associate Department: Front Desk / Customer Service Reports To: Office Manager / Customer Service Supervisor
Job Summary
The Receptionist will be the first point of contact for customers and visitors. This role provides friendly, professional front desk support by assisting customers with general inquiries, routing requests to the appropriate team, and handling front desk administrative duties. The ideal candidate is approachable, organized, and skilled at delivering excellent customer service in a busy office environment.
Key Responsibilities
Greet customers and visitors in a professional and courteous manner
Answer incoming calls and respond to inquiries or route calls to the correct staff member
Assist customers with customer service needs, including basic questions and request handling
Maintain accurate records of customer interactions and front desk appointments (as needed)
Coordinate with internal teams to resolve customer questions and ensure follow-up when necessary
Receive, sign in, and direct visitors according to office procedures
Manage front desk operations, including maintaining a clean, organized reception area
Provide general administrative support such as document handling, form distribution, and basic data entry
Follow company policies and procedures related to customer service and front desk operations
Escalate urgent issues or concerns to the appropriate supervisor promptly
Required Qualifications
Prior experience in a front desk, reception, or customer service role preferred
Strong communication skills (friendly, clear, and professional)
Ability to multitask and remain organized in a fast-paced environment
Proficient with computers and common office tools (email, scheduling systems, basic data entry)
Reliable and punctual with a positive customer-focused attitude
Comfort working with different types of customers and addressing concerns respectfully
Preferred Qualifications
Experience in a customer service or office support role in a retail, medical, or service-based environment
Familiarity with call routing systems, ticketing systems, or CRM tools
Bilingual skills (if applicable to the organization)
Work Schedule / Environment
Part-Time position
Work is performed in a professional office setting
May require standing for extended periods and frequent customer interaction
Physical Requirements (if applicable)
Ability to sit/stand for extended periods
Ability to lift light office supplies (typically up to 25 lbs.)
Skills & Competencies
Customer service excellence
Professional demeanor and active listening
Attention to detail
Time management and problem-solving
Teamwork and ability to communicate across departments
We are a growing team and look forward to hearing from you.