Our Larned office is committed to providing an exceptional customer experience while helping individuals and families protect what matters most. We are seeking a dependable, organized, and people-focused Servicing Receptionist to serve as a welcoming first point of contact for our customers and support the day-to-day operations of the office.
The ideal candidate is detail-oriented, communicates well, takes ownership of responsibilities, and enjoys helping others. This position is a great fit for someone who thrives in a team environment and wants the opportunity to learn and grow within the insurance industry.
Responsibilities
Welcome customers in person and over the phone and connect them with the appropriate team member.
Manage appointment scheduling, incoming calls, and general office communications.
Assist customers with routine service needs and incoming inquiries.
Maintain accurate and complete customer records and documentation.
Follow up with customers to ensure their needs and requests are completed.
Identify opportunities during customer conversations where additional insurance products or services may be beneficial.
Support the service and sales teams through administrative tasks, follow-up, and special projects.
Help maintain an organized, professional, and welcoming office environment.
Communicate clearly with team members regarding customer needs, outstanding items, and necessary follow-up.
Qualifications
Previous receptionist, administrative, or customer service experience preferred.
Strong verbal and written communication skills.
Friendly, professional, and customer-focused demeanor.
Strong organizational skills and attention to detail.
Ability to manage multiple responsibilities and prioritize effectively.
Comfortable engaging customers in conversations about insurance needs and opportunities.
Willingness to learn, receive coaching, and develop professionally.
Basic computer proficiency, including Microsoft Office and CRM systems.
Dependable, accountable, and able to work effectively as part of a team.