Administrative Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Nonprofit, Organizational Skills, Sales, Schedule Development, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in July 2016 and is home to a team of four. I’m a second-generation State Farm agent, proudly continuing a family legacy that began 47 years ago at this very location. Before taking over the agency, I worked at a startup in California, helping grow it into a multi-million-dollar company specializing in packaging products.
I graduated from a local college where I met my wife. Together, we’re raising three children, one in college at University of Washington and the other two are still in high school. I love the outdoors, skiing, mountain biking, and cycling, and I’m deeply involved in my church and several local nonprofits.
We offer a casual office environment, PTO, team events and lunches, team-building activities, and birthdays off. We make it a priority to celebrate milestones and achievements together as a team.
Our culture is close-knit and relationship-driven, centered around a simple motto: “Truly caring and serving customers with empathy and genuine care.” We work hard, play hard, and keep things fun — I’m known for my sense of humor and for leading with heart. We’re looking for team members who are sincere, kind, driven, and genuinely care about making a difference in the lives of others.
ROLE DESCRIPTION:
Brian Pepelnjak - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Brian Pepelnjak - State Farm Agent