Receptionist - State Farm Agent Team Member

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Vision insurance
• 401(k) matching
• Dental insurance

Front Desk Receptionist – Customer Service & Support (Insurance Agency)
Kim Varnadore State Farm
Full-Time | In-Office


Be the First Impression. Deliver Great Service. Support a Busy Office.


Kim Varnadore State Farm is seeking an organized, outgoing, and customer-focused Front Desk Receptionist who thrives in an organized environment. This role is perfect for someone who enjoys helping people, staying organized, and confidently handling multiple tasks throughout the day.


You will be the face of our agency—greeting customers, managing communication, assisting with basic policy updates, and helping customers understand billing questions—while supporting a high-performing team.


Licensing Requirement (Job Contingent)


A Florida 4-40 Customer Representative license is required for this role.


• If not currently licensed, you must be willing to obtain it
 • We provide full guidance and support to help you successfully complete the licensing process
 • Employment is contingent upon obtaining this license


Role Overview


As a Front Desk Receptionist, you will manage daily front office operations while delivering an exceptional customer experience. You will handle incoming calls, assist with simple policy changes, answer billing-related questions, and ensure customers are directed efficiently.


This is a service-first role with opportunities to support account growth through customer interactions.


Key Responsibilities


Greet customers in person and over the phone with professionalism and energy


Manage incoming calls, route inquiries, and schedule appointments


Assist customers with basic policy changes, updates, and documentation


Explain billing inquiries, payments, and account details clearly and confidently


Maintain accurate customer records and update information in the system


Handle multiple tasks and priorities in a fast-paced office environment


Follow up with customers to ensure needs are met and issues are resolved


Support the team with administrative tasks and daily office operations


Identify opportunities to connect customers with additional products when appropriate


What We’re Looking For


Highly organized with strong multitasking ability


Outgoing, friendly, and customer-focused personality


Strong communication and problem-solving skills


Ability to explain information clearly, especially billing and account details


Detail-oriented with strong follow-through


Comfortable working in a fast-paced, team-oriented environment


Previous receptionist, administrative, or customer service experience preferred


Basic computer skills (Microsoft Office, CRM systems)


What We Offer


Competitive base pay


Licensing support and guidance


Ongoing training and development


Supportive, team-oriented work environment


Opportunity to grow within the agency and insurance industry


Ready to Join a Team That Values Service and Organization?


 Kim Varnadore State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.

  Kim Varnadore State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
.