Administrative Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Microsoft Office, Multitasking, Organizational Skills, Sales, Schedule Development, Team Player, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2024 after spending seven years as a State Farm agent aspirant while earning my bachelor’s degree in business management from Rollins College. Before joining State Farm, I worked as a server, and I’ve always been driven by the goal of owning my own business and doing work that truly matters. Today, our team has grown to seven members, and we’re focused on building something that’s both high-performing and purpose-driven.
Community involvement is important to us, and we stay active through organizations like the Hispanic Heritage Foundation, Hillsborough Community College, and Ashley’s Hope to Dream. We offer strong work-life balance and reimburse licensing costs to support long-term growth. Our office culture is competitive in the best way — high-energy, nationally competitive, and deeply rooted in teamwork and positivity.
We’re looking for driven individuals who want to grow, push themselves, and succeed as part of a collaborative, high-performing team.
ROLE DESCRIPTION:
Jessica Cruz Phung - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Jessica Cruz Phung - State Farm Agent