Receptionist/Surgery Scheduler - ENT

Bargaining Unit: Outpatient Clinics - EA

Rate of Pay: $28.65/hour + DOE

Summary
The MSC Clinic Receptionist/Surgery Scheduler is responsible for all aspects of scheduling inpatient and outpatient surgeries, all daily receptionist-assigned tasks, along with supporting the Practice Lead or Clinic Manager with clinic clerical and administrative duties.

• Reviews daily physician schedules for appropriate visit lengths and types, and works with front office staff to increase patient access.
• Schedules patient appointments, including consults, follow-ups, post-ops, clinical procedures and more.
• Answers incoming patient calls, as well as returns calls, regarding appointments, medication refills, surgery questions, medical records, and others.
• Intakes incoming external referrals; registering new patients, scanning referral, follow-up on missing medical records
• Ensures accurate completion of medical record requests.
• Performs front office and surgery scheduling duties.
• Has ability to accurately maintain Electronic Medical Records (EMR).
• Monitors and manages charge capture and registration work queues allocated to clinic.
• Enters data into the computer as needed to maintain office and patient records.
• Provides the patient with preparation instructions pertinent to their service.
• Has the ability to assist with the insurance company and requests authorization; documents completely the interaction in the Electronic Medical Record (EMR), including person(s) spoken to, outcome and any authorization numbers.
• Follows up with providers and patients regarding denied authorizations or requests for additional information.
• Has the ability to read and interpret provider notes in order to assist with obtaining authorizations.
• Schedules peer to peers for denied authorizations, follows up with insurance companies on results
• Coordinates and schedules surgeries as designated by MSC physicians.
• Completes surgery processes and routes all paperwork as required to meet physician and facility requirements.
• Interacts with patients, physicians, and hospital staff providing accurate, timely and responsive information.
• Communicates regularly with authorizations team and works as a liaison to physicians, staff, patients and others as necessary for the completion of authorizations.
• Completes all tasks daily as assigned.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
No educational requirement and 3 or more years relevant experience

• Knowledge of medical terminology, as well as familiarity with medical documents and medical chart components.
• Epic proficient
• Knowledge of insurance payors with the ability to review and explain benefits.
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Accuracy and attention to detail.
• Possesses effective interpersonal and teamwork skills.
• Sound judgment and problem solving ability.
• Demonstrates flexibility by adapting to new and changing situations and duties in order to meet patient needs.
• A willingness to be trained on-the-job in duties not previously learned is essential.
• Experience as a surgery scheduler.