Receptionist

USPI Memorial Hermann Surgery Center Pinecroftis seeking a motivatedReceptionistto join our team. We have 6 OR rooms and 2 treatment rooms. We perform outpatient surgical procedures in General, GI, ENT, Neurosurgery, Orthopedic, Pain, Plastic, Podiatry, Spine, Urology.Position requires weekdays only -- no holidays, weekends, or call.Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Summary:Under the direction of the Business Office Manager, the Receptionist/Business Office Float is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities:

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office’s
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Other duties as assigned

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Qualifications:

• High school diploma or equivalent
• Minimum 2-4 years of hospital or medical office experience
• Bilingual is a plus
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Must be able to multi-task.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.