Administrative Skills, Communication Skills, Content Management Systems (CMS), Copying Machines, Customer Support/Service, Dental Insurance, Detail Oriented, Fax Machines, Healthcare, Interpersonal Skills, Long-Term Care, Mail Processing, Multitasking, Operational Support, Operations, Organizational Skills, Presentation/Verbal Skills, Procedure Development, Rehabilitation Nursing, Team Player, Telephone Skills, Typing, Vision Plan, Writing Skills
Receptionist
Rate: $16/hour (depending on experience)
Shift: Per Diem
Northgate Health Care Facility is looking to add a Receptionist to our team. In this role, you'll serve as the first point of contact for residents, families, visitors, and staff while helping support daily administrative operations. If you're friendly, organized, and enjoy providing exceptional customer service, we'd love to hear from you.
Located in North Tonawanda, NY, Northgate Health Care Facility is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Recognized with a CMS 4-Star Overall Rating, Northgate is committed to delivering high-quality care while fostering a supportive and team-oriented workplace. Our employees are empowered to grow professionally, build meaningful relationships with residents, and make a positive impact every day. Join a team where compassion, collaboration, and excellence are at the heart of what we do.
RESPONSIBILITIES:
- Welcome visitors and ensure proper sign-in and sign-out procedures are followed
- Monitor facility entrances and follow building security procedures to support resident safety
- Answer and direct incoming phone calls to appropriate departments, staff, or resident rooms
- Perform administrative support tasks including typing, copying, filing, and mail distribution
- Maintain copier and office supply areas and distribute incoming faxes
- Sort and distribute resident and facility mail
- Maintain resident directories and mailing information
- Prepare door tags, reports, and other clerical documents as requested
- Assist with resident transportation and help residents enter or exit the facility when needed
- Use the facility intercom system for announcements and staff paging
- Attend required trainings and comply with facility policies and procedures
- Perform additional duties as assigned
REQUIREMENTS:
- High School Diploma or equivalent required
- Minimum 6 months of administrative or customer service experience required
- Healthcare or long-term care experience preferred
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Professional, dependable, and team-oriented approach
BENEFITS:
- Paid Time Off (PTO) for Full-Time and Part-Time
- Weekly or Same-Day Pay Options
- Health, Dental, and Vision Insurance
- Life Insurance
- Employee Referral Bonus Program
- Retirement Saving Options
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North Gate Health Care Facility LLC