Receptionist - Utica GYN

Operational/Procedural Responsibilities:

• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Receive Patients Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions.
• Informs appropriate department/person of person's arrival.
• Perform outpatient registration duties. Complete outpatient registrations in an efficient and courteous manner by accurately capturing and entering information.
• Perform scheduling activities: Schedules follow-up appointments. Records any additions or cancellations to the provider appointment system. Enter add-ons, no-shows, and cancellations in scheduling system to accurately reflect patient appointment status.
• Prepares medical records for provider staff use.
• Reconciles charge capture sheet and patient visits schedule to assure that a charge capture sheet has been processed for each visit.
• Performs other duties as assigned.
• Answers telephones. Takes accurate messages and provides message to nurse or provider.
• Provides coverage to other clinics as the need arises.
• Attends meetings as required.
• Assembles patient's charts for next day visit. Updates profile on all patients
• Schedules physician referrals, outpatient appointments and admissions as requested.
• Participates in the Daily huddle where the days schedule will be reviewed, and follow-up tasks will be assigned. No shows and same day cancellations from previous business day will be discussed and follow-ups will be assigned.