RECEPTIONIST
California Hydronics Corp
Vancouver, WA
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JOB DETAILS
SKILLS
Accounting, Billing, Card Processing, Cleanroom, Communication Skills, Customer Relations, Customer Support/Service, English Language, Fast Food, File Maintenance, High School Diploma, Inside Sales, Inventory Management, Marketing, Order Supplies, Organizational Skills, Purchase Orders, Sales Management, Team Player, Telephone Skills, Telesales, Time Management, Voice Mail, Willing to Travel
LOCATION
Vancouver, WA
POSTED
2 days ago
RECEPTIONIST - Vancouver, WA
Job Summary
The Receptionist is responsible answering all incoming telephone calls and allocate them to the correct department in a timely manner. To greet visitors upon entering the main office, to ensure excellent Customer Service for both inside and outside customers.
Customer Service
- Provide excellent customer service to both internal and external customers.
- Take accurate information from caller and forward to appropriate department/personnel.
- Maintain company's voicemail greeting to ensure appropriate message is being accessed by our customers.
- Retrieve messages in the Company's general voicemail box and send to designated staff.
- Coordinate with Inside Sales Manager all telephone services when necessary.
- Greet visitors upon arrival in main office lobby in a professional and pleasant manner, and ensure they sign in and out of the visitor log.
- Maintain cooperative working relationship.
- Communicate in a clear, concise manner via verbal or written form with customers and the other departments within this organization.
Administrative
- Answer all incoming telephone calls within three rings and distribute calls accurately within seconds of initiation.
- Retrieve messages left in the company's voicemail box throughout the day and distribute accordingly.
- Administer incoming and outgoing mail.
- Assist with special mailings and special projects, which can be achieved without interfering with your telephone responsibilities.
- Assist the accounting department by folding and inserting invoices, debit memos, statements, credit memos, purchase orders and checks into envelopes for mailing.
- Maintain inventory for office supplies and kitchen.
- Order supplies for employees and note who placed the request.
- Provide copies of invoices.
- File, maintain, and rotate files to ensure that they are kept current.
- Maintain employee sign in/out sheet.
- Process all commission invoices, credits, and acknowledgements.
- Ensure kitchen is clean daily; on Friday notify kitchen duty staff that they are scheduled that day.
- Backup service coordinator when needed.
- Marketing
- Credit card transactions for training sign-ups.
- Prepping for classes, organizing materials, room clean-up, etc.
- Visitor schedules, lobby monitor updates for visitors, etc.
- Business card ordering.
- Literature and system syzer ordering and shipping.
- Database entry and updates.
- Assistance with holiday gif ordering.
- Safety
- Ensure that the emergency bag and employee sign in sheet is brought to the designated meeting location during a crisis or drill.
Competensies
- Flexibility.
- Communication Proficiency
- Collaboration Skills
- Customer/Client Focus
- Technical Capacity
No Supervisory responsibilities
No Travel is required for this position.
Required and Education Experience
- High School Graduate or GED required.
- Requires quick response to multiple incoming telephone calls and the ability to relay accurate messages within acceptable time limits form onset of initial call. Must communicate clearly and in a pleasant manner on the telephone and in person.
- General business, fluent in English communication skills including reading, writing and spelling.
- Pleasant personality and professional appearance.
- Must be dependable.
Preferred and Education Experience
- Preferred at least 6 months heavy telephone experience in a sales-oriented office.
About the Company
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