Receptionist-Welcome Center

Luther Manor is seeking Receptionists to join our Welcome Center team. Current openings include:

• Limited Part-Time Receptionist (1st Shift): 7:45 a.m. to 3:45 p.m., scheduled every other weekend.
• 2 Part-Time Receptionist (2nd Shift): 3:45 p.m. to 7:45 p.m., including weekend assignments based on business needs.

Schedules and hours are assigned based on operational and business needs.

Receptionists are responsible for the clerical and communication functions of the reception and communications office in the Welcome Center.

Essential Job Functions:

• Encourages and models team approach to accomplish the Luther Manor mission of providing excellent care and services to customers (assists others as needed)
• Follows state and federal regulations, as outlined in the Employee Handbook, Human Resources Manual, and Resident Bill of Rights, and adheres to safety rules.
• Reports potential/actual safety hazards to Nurse Manager/Nursing Supervisor and/or Security immediately.
• Exhibit a pleasant, welcoming and helpful persona to residents, visitors, callers and guests: while assisting Client Relations in their mission whenever possible
• Receive, route and direct all incoming phone calls and personal inquiries
• Assist in a helpful manner all visitors and guests
• Monitor the security/fire and mechanical systems, and respond to any serious, unexpected or emergency situation in accordance with Luther Manor policies and procedures
• Monitor developing weather conditions
• Process incoming and outgoing US Postal Mail and internal inter-office mail
• Some light word processing, Microsoft Office Suite including Excel, Google Mail , and Internet responsibilities
• Update and coordinate resident census notices and staff changes
• Other duties as assigned
• Must be 18 years of age and a high school graduate or equivalent.
• Demonstrated ability to work effectively under pressure
• Demonstrated attention to detail
• Ability to speak clearly and work effectively through the use of a phone.
• Good communication skills both orally and written and is patient and sensitive when dealing with the needs of the elderly and their families.
• Mobility to bend, reach, stoop or transfer supplies weighing approximately 25 lbs.
• Ability to work effectively and efficiently in an environment with numerous interruptions.
• Must be computer literate and able to use basic software.
• Flexible in hours for coverage in emergencies.

Supervision:

• Reports to the Loss Prevention Manager
• There is no supervisory responsibility with this position.

WHO IS LUTHER MANOR?

If you ask those who work for Luther Manor, they would say we are a family. Luther Manor is a Christian-based Life Plan Community that has been proudly serving the Senior community for more than (50) years! Luther Manor is a non-profit organization and one of the few senior living facilities to offer a full continuum of care including: Retirement Living, Assisted Living and Skilled Nursing all within the walls of our beautiful 19-acre campus located in Wauwatosa, Wisconsin. Our campus is sandwiched right in between Milwaukee and Wauwatosa and offers easy access to freeways and bus lines. Luther Manor is home to more than 400 residents, 380 full and part-time employees as well as 400 volunteers.

WHAT MAKES LUTHER MANOR DIFFERENT?

• Competitive wages & excellent benefit package
• Generous staffing ratios for clinical staff & excellent teamwork
• Family-like atmosphere and non-profit, faith-based mission
• Continuum of care provided on one campus
• Referral bonus program for employees who refer those they know for employment
• Opportunity to take part in resident-run events and community service on behalf of Luther Manor

We look forward to hearing from you!

Luther Manor is an Equal Opportunity Employer and provides employment opportunities to applicants without regard to race, color, religion, sexual orientation, gender identity, pregnancy, national origin, age, veteran' status, disability or genetic information