Work as scheduled approximately 30 hours per week, Monday through Friday, including minimum of one Saturday per month.
Answers phone calls, answering questions, routing and directing calls as appropriate.
Greets all customers courteously, determines their needs, and directs them to the proper person and/or department.
Provides a variety of customer service-related tasks, i.e.: balance inquiries, stop payment requests, check orders, account to account transfers, check encoding, address changes, debit card replacement and reprint requests, Reg E disputes, etc.
Assists teller area as needed, i.e.: verify money buys/sells, drawer recounts, coin machine assists/balancing, filling ATM, and other light teller tasks.
Assist loan administration assistant with various light duties as needed, i.e.: making copies, filing/imaging, fielding incoming loan clients and other loan tasks.
Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquires and maintains thorough understanding of security procedures.
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Actively listen to customers and maintain a friendly, positive and professional attitude.
Resolve difficult situations with tact and diplomacy.
Look for creative ways to make customers feel appreciated and special.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.