Reconstruction Coordinator

Join Our Team!

At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

About the Role

We’re looking for a Reconstruction Coordinator to be the heartbeat of our Reconstruction team. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

What you’ll do

• Set up new job assignments
• Schedule initial site inspections for assigned jobs
• Assist in all reconstruction assigned job and coordinate with insurance companies
• Support, facilitate and coordinate the work field teams
• Identify and remove barriers to successful completion of reconstruction claims
• Serve as primary point of contact with external vendor representatives, insurance adjusters, project technicians and customers
• Assemble emergency services estimates
• Monitor reconstruction dashboard to ensure accuracy and proper work flow
• Document all jobs communications and notes in Restore
• Complete and track documentation on open assignments for accuracy and completeness
• Monitor and track all TPA Service Level Agreements
• Maintain project work schedules and files
• Facilitate customer warranty and satisfaction surveys
• Be available to assist with Emergency or CAT situations after hours
• Maintain project files
• Attend company meetings
• Attend and assist with field team training
• Communicate all TPA updates and changes to field teams
• Follow up on any negative feedback received and escalate if further action needed.
• Establishes collaborative relationships among project and constituent groups
• Coordinates with Marketing for follow-up and job evaluation with customers
• Coordinates with customer and administration function for timely collection of project payment
• Maintain close communication and effective working relationships with sales, operations, human resources, finance and administration departments.

What you need

• High School Diploma or GED plus three to five years experience working in an administration and support position with customer service
• Proficiency in Microsoft Office and CRM software
• Excellent time management and multitasking skills
• Ability to work in a fast paced, team-oriented environment
• Self motivated with a strong attention to detail
• Xactimate software is a plus

Perks & Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Time Off (PTO) + 9 Paid Holidays
• 401(k) with Company Match