Records Analyst II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Records Analyst II

Job Title: Records Analyst II

Agency: Dept of Family & Protectve Svc

Department: Records Management

Posting Number: 17081

Closing Date: 05/29/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Range: $3,581.33 - $5,372.41

Pay Frequency: Monthly

Salary Group: TEXAS-B-17

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 1340 AIRPORT COMMERCE DR BLDG 5, STE 525

Other Locations: Austin; Houston; San Antonio

MOS Codes: 42A,YN,YNS

Brief Job Description:

The Records Analyst II performs complex (journey-level) records and information management work in DFPS' Records Management Group (RMG) Division to protect, provide, and preserve the agency's records. Work involves designing, evaluating, reviewing, recommending, implementing, updating, and maintaining DFPS' records and information management program. The position works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

• Provides assistance to internal and external customers on a variety of matters related to records and information management, including:
• Developing and maintaining working relationships with program and administrative units to provide technical assistance on policies and procedures.
• Verbal and written communication with internal and external customers on questions or concerns regarding records products and services, while also following agency guidance and observing any legal restrictions on information sharing.
• Scans, stores, indexes, and classifies records. Develops and maintains a comprehensive understanding of the agency's case and administrative records classification as outlined in Texas Administrative Code §702.201.
• Convert records via scanning as needed to complete records request activities.
• Gathers information to help with the identification of records to ensure they are correctly categorized for records retention and release.
• provides properly identified records to entitled parties as outlined in the records retention schedule and agency policy and procedures.
• Maintain working knowledge of DFPS IMPACT system in order to properly research and identify records responsive to submitted requests.
• Follows verification procedures to confirm requesters are authorized persons and entities.
• Maintains the agency records disposition log(s).
• Assists as needed in ensuring timely entry of records tracking tools.
• Enters and maintains accurate information in agency records request systems, using approved tools to track records productions for immediate release and future retrieval.
• Receives open records requests and works with legal counsel and other employees to gather appropriate records in accordance with the Public Information Act (PIA), ensures appropriate redactions have been made, and determines cost estimates.
• Completes assignments of providing records in accordance with the PIA and other statutory requirements related to DFPS case records.
• Seeks guidance from DFPS' records attorney and management to ensure established redaction rules are interpreted and applied appropriately.
• Utilizes the Texas Office of the Attorney General's costing tool when charges are warranted for records being released.
• Advises agency employees and works with legal counsel regarding the transfer of agency records to storage and the destruction of records in accordance with all applicable laws, policies, and procedures.
• Maintains understanding of agency storage and destruction protocols.
• Provides information to agency employees as requested and refers additional questions to agency's Records Management Officer.
• Assist with developing, maintaining, and implementing the agency's records retention schedule.
• Ensures records are released to external customers in conformance with the approved retention schedule.
• Provides input on developing new record series.
• Assists with setting up and utilizing records management systems and formulating filing systems.
• Enters, reviews, and takes action on assigned requests in designated records tracking systems.
• Validates, researches, authenticates, tracks, and analyzes all requests for records, ensuring appropriate routing and timeliness.
• Prepares, edits, and submits reports to management on work product.
• May assist with the identification of the agency's vital records and the creation and maintenance of the agency's vital records protection and disaster recovery plans.
• Provides input and implements approved protocols regarding any remediation efforts necessary following a disaster.
• May assist with developing and conducting records management training for agency staff.
• Participates in training reviews and developments.
• Assists with providing "real world" examples to further enhance training modules.
• Assists in evaluating and analyzing records management business processes and provides recommendations for improvement.
• Provides input and participates in workgroups to review current business processes and collaborates with others to identify areas of streamlining and simplification implements approved protocols regarding any remediation efforts necessary following a disaster.
• Performs related work as assigned.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work on a regular and predictable schedule in accordance with agency leave policy

Knowledge, Skills and Abilities:

• Knowledge of foundational records management theory and practice;
• Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management.
• Skill in the use of a computer and applicable software (e.g. Microsoft Suite, Adobe Acrobat).
• Skill in planning and prioritizing work activities.
• Skill in research activities in a fast-paced business environment
• Skill in establishing and maintaining effective working relationships with various levels of personnel in governmental entities and external customers. • Ability to research, analyze, and evaluate data and information to formulate conclusions and communicate guidance verbally or in writing;
• Ability to apply standardized information management strategies and procedures to unusual and/or critical situations;
• Ability to follow procedures and maintain confidentiality of any information obtained in the position;
• Ability to communicate effectively and timely with internal and external customers to manage issues and problems identified, problem-solve, and to recognize when to escalate a situation to management.

Registrations, Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

• Graduation from high school or equivalent
• Three years full-time administrative support, general office, clerical, secretarial or DFPS experience.
• Current employment experience with DFPS Records Management Group preferred but not required.

Additional Information:

Records Analyst II will: ensure all requests and customers inquiries are processed timely and accurately. respond to all escalation inquiries regarding requests for records in a professional and courteous manner. provide detailed statistical feedback on performance of team members to the supervisor for staff evaluation purposes. prioritize incoming work requests and assign to team members. interact with program, legal staff, as well as other internal and external stakeholders. conduct and coordinate training to ensure team members are trained on Records Management policies and procedures. refer to supervisor any significant change in established protocol or any disciplinary action pertaining to a team member. manage workflow/coverage needs and monitor overall team production as needed. This position may be housed in San Antonio, Austin or Houston. This is a remote position.

Employment with the agency is contingent upon a comprehensive background review. As part of this process, prior involvement with the Department of Family and Protective Services (DFPS), including case history, may be reviewed to assess job-related suitability. Information is evaluated on a case-by-case basis in accordance with applicable laws and policies, and consideration of DFPS history does not automatically disqualify an applicant. However, certain findings may affect eligibility for employment depending on the nature of the position and the responsibilities involved.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.